Privacy Policy
Effective Data: October 1, 2024
Altair Business Services L.L.C-FZ, hereinafter referred to as Altair, prides itself on protecting your privacy and supporting a safe online experience. This Privacy Policy outlines the information we collect and how we use it. Translations of the privacy policy, if needed, will be provided for convenience for non-English customers; however, the English version located at www.altairconsults.com/privacy will take priority in the event of any discrepancies. Altair is governed by the EU General Data Protection Regulation (GDPR), the Personal Information Protection and Electronic Documents Act, and any other relevant data protection regulations that may apply in the regions we operate in. By using the Altair website, you consent to the data practices described in this Privacy Policy.
What this Privacy Policy covers
This policy covers the information Altair collects and how we use it. It also outlines the steps Altair takes to protect that information, how to contact us, and how we comply with relevant data protection regulations such as the GDPR.
Under the GDPR, Altair is a data controller for the information we collect from you. For more information on client-collected data, please see “Information collected by our customers” below.
What information we collect
We collect information from you in order to monitor and improve the customer experience on our website. The data collected may include your name, email address, postal address, telephone number(s). It may also include marketing preferences and survey responses, and information you provide through any medium while browsing our website. Visiting our website may allow collection of your IP address & other website related data. Please see our Cookie Policy here.
Altair services are intended for business use, and Altair does not knowingly market to or collect personal information from people under the age of 18.
How we collect information
Altair collects personally identifiable information in a variety of ways, including but not limited to: online forms, online chats, and market research surveys.
Altair may also collect information from third parties as required in order to provide you with products and services as well as customized marketing.
How we use your information
Provision of Services
Altair collects and uses your personal information to operate the Altair website and to inform you of other products or services available from Altair and its affiliates. This includes sharing your information with trusted third parties, as explained below. We DO NOT sell any of your personal information.
Third-Party Services
Altair offers certain products and services in conjunction with or through trusted partners and affiliates (“Third-Party Services”). These products and services may be available for an additional fee, or they may be included for free or as a portion of a larger bundle of services. In order to properly set up these products and services (and, where needed, integrate them with any services you may have), we may need to share certain information you have provided to us with these Third-Party Services. For payments or other monetary transactions, Altair must share your personal information (specifically your billing information) with our payment processor. In all cases, we share only information that is required to set up and operate these services or produce the ordered products. Altair may also share data with third-party marketers working with Altair (with the exception of clients in the EU and Quebec). Third-Parties are not permitted to use, keep, or share your data except for the specific products and services they have been contracted to provide.
Business Continuity
Should Altair become part of a merger, acquisition, corporate reorganization, or any other change of control, your personal information will be included in Altair’s sale of business assets. This means that it could be shared with Altair’s new owners, or with a new business that Altair acquires. If this happens, Altair will make reasonable efforts to notify you and inform you of any choices you may have about the information you shared with us.
Web Analytics
Altair keeps track of the websites and pages our customers visit within Altair in order to determine which Altair services are the most popular. This data is used to deliver customized content and advertising to customers whose behavior indicates they are interested in a particular subject area. Data may also be used to determine the effectiveness of promotional campaigns and advertising.
Communications
Altair may contact you regarding services you have purchased from us to deliver information, updates, notices of functionality changes, upcoming payments, and planned service maintenance.
We may also contact you with newsletters, announcements, and special offers we think you may find valuable. You can withdraw your consent to receive these communications at any time.
Altair may display targeted advertising to you. For more information, please see “How we use cookies” below.
Legal Disclosure
Altair, its affiliates, and trusted partners may be required to disclose or process any personal information we collect in order to comply with legal, regulatory, and law-enforcement requests (like court orders or for taxes), especially to protect Altair, our customers, or the public.
Our legal basis for processing your information
Contract: Your personal information is necessary for providing the products and services you requested. This includes payment and setting up the products and services, and also the assistance and support we provide to make sure your products and services are working properly.
Consent: From time to time Altair may send you announcements and special offers. You can withdraw your consent for these communications at any time by clicking the unsubscribe link on any email you no longer wish to receive. You may also contact our Data Protection Officer by emailing us at connect@altairconsults.com
Legal Obligation: Altair may be required to process any personal information we collect in order to comply with legal, regulatory, and law-enforcement requests.
Legitimate Interest: When Altair has a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. Our legitimate interests are those where we consider that we have implemented sufficient checks and protections to ensure that your rights and interests are not unreasonably intruded on:
- To compare information for accuracy, and verify it with third parties;
- To detect, investigate, and prevent activity we think may be potentially illegal, unlawful, or harmful and to enforce our Privacy Policy and/or our Terms or any other purpose referenced herein or therein;
- To carry out research, including market research, statistical research on site traffic, sales, and other commercial information to assist us in improving the services we provide to you and tailor the website.
Where we store your information
The data we collect is stored primarily in the United Arab Emirates
How we protect your information
Altair secures the information we collect on servers in a controlled, secure environment. We maintain safeguards to protect against unauthorized access, use, modification, and disclosure of this data.
Where possible, Altair uses industry-standard SSL encryption when communicating your data. Website hosting services purchased through Altair have access to free SSL certificates.
However, no data transmission over the Internet or wireless network can be guaranteed 100% secure. While we strive to protect your personal information, there are security and privacy limitations of the Internet which are beyond our control. Information and data may be viewed or tampered with in transit by a third party, despite best efforts.
How we retain your information
Altair will retain your personal information for as long as your Altair services are active. Once your last service has been canceled, Altair will:
- Retain certain information stored directly on the hosting server for 40 days. Data stored by third-party services may be retained for shorter or longer periods depending on the service; please contact us for details on specific services.
- Retain certain information stored in other systems for up to 7 years for potential auditing purposes and to enable us to maintain accurate business, tax, and financial records.
Altair may retain personal information longer in order to comply with specific legal requests or obligations. When personal information is no longer required, we will ensure it is deleted.
How we transfer your information
If you visit Altair or its websites from a country other than the country in which our servers are located, your communications with Altair may result in the transfer of information across international borders. This may also happen if you email us or send an online message. In all cases, your information will be handled under the terms of this Privacy Policy.
How to change your information
You may request access to review, update, and correct any inaccuracies in your personal information by contacting our Data Protection Officer by emailing us at connect@altairconsulst.com. We may ask you to provide personal information in order to verify your request. Any information provided for verification will not be retained once the request has been verified.
You also have the right to request that we delete your personal data. We will honor the request to the extent possible under our legal and contractual obligations.
How we use cookies
Please find the Altair Cookie Policy here.
The Cookie Policy contains information on cookies and how they are used. Remember that some cookies are necessary for Altair sites to work properly, such as the cookies which indicate you’ve successfully logged into your account.
Links to Third-Party Sites
You may be able to access other websites that have links on Altair websites, where you can purchase products and services or register to receive materials or new product updates. In many of these cases, you will be asked to provide personal information such as your name, email address, or other contact information, or credit/billing information. If you complete an order or provide personal information to a website or service that is not provided by Altair, Altair has no control over the third party’s use of any personal information. Altair therefore has no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use, disclose, secure, or otherwise deal with your personal information. Altair provides these links to other websites as a convenience to you. Please exercise care when visiting linked websites, which will have separate and independent privacy policies.
Future changes to our Privacy Policy
Altair reserves the right to modify this Privacy Policy at any time. Please check back regularly to make sure you are aware of any changes and to stay informed of how we are protecting your information.
How to contact us
We welcome your comments regarding this Privacy Policy. If you believe we have not adhered to this Privacy Policy or you require any changes or access to your personal information, please contact us by sending emailing to connect@altairconsults.com.
We will use commercially reasonable efforts to promptly determine and remedy the issue.
